Professional Development
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Flexible online learning designed to help individuals, employers and organisations build knowledge, record CPD and demonstrate achievement.
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Course Catalogue
Find the right CPD course
Browse individual online CPD courses and professional learning packages. Search by subject or course code, filter by category, course type or CPD duration and sort results to find suitable training quickly.
40
learning options
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Business & Administration
Construction & Facilities
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Hospitality & Food
HR & Compliance
IT, AI & Digital Skills
Leadership & Management
Marketing & Digital
Mental Health & Wellbeing
Personal Development & Employability
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Online course
Sales Fundamentals
Develop a practical understanding of the sales process and the core skills required to identify customer needs and close sales professionally.
Courses included
- Sales Fundamentals
Price
£19.99
Online course
Telephone Sales
Learn how to conduct professional telephone sales conversations that build rapport, identify needs and generate positive outcomes.
Courses included
- Telephone Sales
Price
£19.99
Online course
Consultative Selling
Develop a customer-focused sales approach based on understanding needs, solving problems and recommending appropriate solutions.
Courses included
- Consultative Selling
Price
£19.99
Online course
Online course
Online course
Cold Calling
Develop the confidence and practical skills required to make effective cold calls, engage prospects and create new sales opportunities.
Courses included
- Cold Calling
Price
£19.99
Online course
Lead Generation
Learn how to identify, attract and qualify potential customers to build a consistent and effective sales pipeline.
Courses included
- Lead Generation
Price
£19.99
Online course
Closing Sales
Develop practical techniques for recognising buying signals and closing sales confidently while maintaining positive customer relationships.
Courses included
- Closing Sales
Price
£19.99
Online course
Objection Handling
Learn how to respond confidently to customer concerns and objections while maintaining trust and progressing the sales conversation.
Courses included
- Objection Handling
Price
£19.99
Online course
Upselling and Cross-Selling
Understand how to increase customer value through ethical upselling and cross-selling techniques that enhance the customer experience.
Courses included
- Upselling and Cross-Selling
Price
£19.99
Online course
Sales Negotiation
Develop practical negotiation skills to achieve successful sales outcomes while building long-term customer relationships.
Courses included
- Sales Negotiation
Price
£19.99
Online course
Sales Psychology
Understand how customer behaviour and decision-making influence successful sales conversations and purchasing decisions.
Courses included
- Sales Psychology
Price
£19.99
Online course
CRM Best Practice
Learn how to use customer relationship management systems effectively to improve sales performance, customer service and business relationships.
Courses included
- CRM Best Practice
Price
£19.99
Online course
Sales Pipeline Management
Develop the knowledge and skills required to manage a healthy sales pipeline and maximise sales opportunities.
Courses included
- Sales Pipeline Management
Price
£19.99
Online course
Sales Forecasting
Learn how to forecast future sales performance using reliable information, trends and pipeline data to support business planning.
Courses included
- Sales Forecasting
Price
£19.99
Online course
Key Account Management
Develop the knowledge and practical skills required to build, manage and grow long-term relationships with key business customers.
Courses included
- Key Account Management
Price
£19.99
Online course
Customer Service Essentials
Learn the essential principles of delivering professional customer service that meets customer needs and supports positive business relationships.
Courses included
- Customer Service Essentials
Price
£19.99
Online course
Customer Care Excellence
Develop advanced customer care skills to consistently deliver outstanding customer experiences and build lasting customer loyalty.
Courses included
- Customer Care Excellence
Price
£19.99
Online course
Complaint Handling
Learn how to manage customer complaints fairly, professionally and efficiently while maintaining customer confidence and organisational standards.
Courses included
- Complaint Handling
Price
£19.99
Online course
Difficult Customers
Develop the confidence and practical skills required to manage challenging customer interactions while maintaining professionalism and positive outcomes.
Courses included
- Difficult Customers
Price
£19.99
Online course
Customer Retention
Learn how to build long-term customer loyalty by delivering value, strengthening relationships and reducing customer turnover.
Courses included
- Customer Retention
Price
£19.99
Online course
Service Recovery
Develop practical skills for restoring customer confidence and satisfaction following service failures or complaints.
Courses included
- Service Recovery
Price
£19.99
Online course
Live Chat Customer Service
Learn how to deliver professional, efficient and customer-focused support through live chat communication channels.
Courses included
- Live Chat Customer Service
Price
£19.99
Online course
Email Customer Service
Develop the skills required to provide professional, accurate and customer-focused support through email communication.
Courses included
- Email Customer Service
Price
£19.99
Professional Development
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