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Online CPD Course

Consultative Selling

Develop a customer-focused sales approach based on understanding needs, solving problems and recommending appropriate solutions.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-003

Consultative Selling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to consultative selling. It covers discovery conversations, questioning, active listening, identifying business needs, solution matching, building value, stakeholder concerns, objection handling and long-term relationship development. Learners will understand how consultative selling creates more relevant and sustainable customer outcomes.
Learning Outcomes
  • Explain the principles of consultative selling.
  • Use effective questions to understand customer needs and priorities.
  • Apply active listening to identify underlying challenges.
  • Recommend solutions that address genuine customer requirements.
  • Communicate value rather than relying solely on product features.
  • Build trust and develop long-term customer relationships.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.