Support and Enquiries

How can we help you?

Contact our support team for help with courses, learner accounts, payments, orders, certificates or general platform enquiries.

Course and account support Payment and order enquiries Certificate assistance
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Course Support

Ask about course content, access periods, assessments, pass marks or learning progress.

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Orders and Payments

Contact us about payments, invoices, coupon codes, refunds or an existing order.

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Certificates and Accounts

Get help with certificate verification, CPD transcripts, login access or account information.

Contact Form

Send an Enquiry

Complete the form with as much relevant information as possible so that our team can review your enquiry efficiently.

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Response time: support enquiries are reviewed during normal business operations. Complex cases may require additional time.
Before Contacting Support

Frequently Requested Help

Some common account and learning actions can be completed directly through the platform.

Forgotten Password

Use the password reset option on the login page to request a secure reset link by email.

Course Progress

Sign in and open My Learning to continue a course, review progress or access an assessment.

Certificate Verification

Enter the certificate number or verification code through the public verification page.

Invoice Download

Paid order invoices are available through the order details section of the learner dashboard.