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Online CPD Course

Customer Service Essentials

Learn the essential principles of delivering professional customer service that meets customer needs and supports positive business relationships.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-017

Customer Service Essentials

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with an introduction to customer service essentials. It covers communication, customer expectations, professionalism, problem solving, active listening, service standards, complaint prevention and maintaining positive customer experiences. Learners will understand how high-quality customer service contributes to customer satisfaction and organisational success.
Learning Outcomes
  • Explain the principles of effective customer service.
  • Communicate professionally with customers in different situations.
  • Identify customer needs through active listening and questioning.
  • Respond appropriately to customer enquiries and service requests.
  • Maintain professionalism when resolving customer concerns.
  • Support positive customer experiences and long-term loyalty.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.