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Online CPD Course

Complaint Handling

Learn how to manage customer complaints fairly, professionally and efficiently while maintaining customer confidence and organisational standards.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-019

Complaint Handling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on complaint handling. It covers recognising complaints, active listening, investigation, communication, resolution, escalation, record keeping, customer expectations and organisational learning. Learners will understand how effective complaint handling improves customer satisfaction and service quality.
Learning Outcomes
  • Explain the principles of effective complaint handling.
  • Recognise customer complaints and respond appropriately.
  • Investigate complaints fairly using relevant information.
  • Communicate professionally throughout the complaints process.
  • Resolve complaints using suitable remedies and escalation procedures.
  • Use complaint outcomes to support continuous service improvement.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.