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Online CPD Course

Live Chat Customer Service

Learn how to deliver professional, efficient and customer-focused support through live chat communication channels.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-023

Live Chat Customer Service

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to live chat customer service. It covers written communication, response times, professionalism, active listening, handling multiple conversations, resolving enquiries, managing complaints, customer satisfaction and live chat best practice. Learners will understand how effective live chat support enhances customer experience and operational efficiency.
Learning Outcomes
  • Explain the principles of effective live chat customer service.
  • Communicate clearly and professionally using written online communication.
  • Manage multiple customer conversations efficiently.
  • Identify customer needs and resolve enquiries effectively.
  • Handle complaints and difficult conversations appropriately.
  • Maintain service quality and professionalism throughout live chat interactions.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.