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Online CPD Course

B2C Sales

Develop practical B2C sales skills for engaging individual customers, understanding their needs and delivering positive buying experiences.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-005

B2C Sales

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to business-to-consumer sales. It covers customer engagement, needs identification, product presentation, emotional and practical buying factors, objections, closing, consumer expectations, after-sales service and ethical selling. Learners will understand how effective B2C sales techniques support customer satisfaction and repeat business.
Learning Outcomes
  • Explain the principles and characteristics of B2C sales.
  • Engage customers professionally and identify individual buying needs.
  • Present products and services in a clear and relevant way.
  • Recognise common factors that influence consumer purchasing decisions.
  • Handle customer objections and close sales appropriately.
  • Support customer satisfaction through ethical selling and after-sales service.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.