Professional Development
Professional development made clear and accessible
Flexible online learning designed to help individuals, employers and organisations build knowledge, record CPD and demonstrate achievement.
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Wide Range of Courses
Develop skills for your career and personal growth.
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Flexible learning for everyone, anywhere.
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Learn • Develop • Achieve
Course Catalogue
Find the right CPD course
Browse individual online CPD courses and professional learning packages. Search by subject or course code, filter by category, course type or CPD duration and sort results to find suitable training quickly.
630
learning options
Browse by category
Quick access to popular subject areas
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Business & Administration
Construction & Facilities
Cyber Security
Education & Training
Environment & Sustainability
Finance & Accounts
First Aid
Health & Social Care
Hospitality & Food
HR & Compliance
IT, AI & Digital Skills
Leadership & Management
Marketing & Digital
Mental Health & Wellbeing
Personal Development & Employability
Sales & Customer Service
Security
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Find a suitable course
Search, filter and sort the full course catalogue.
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505
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528
of
630
learning options
Online course
Lead Generation
Learn how to identify, attract and qualify potential customers to build a consistent and effective sales pipeline.
Courses included
- Lead Generation
Price
£19.99
Online course
Closing Sales
Develop practical techniques for recognising buying signals and closing sales confidently while maintaining positive customer relationships.
Courses included
- Closing Sales
Price
£19.99
Online course
Objection Handling
Learn how to respond confidently to customer concerns and objections while maintaining trust and progressing the sales conversation.
Courses included
- Objection Handling
Price
£19.99
Online course
Upselling and Cross-Selling
Understand how to increase customer value through ethical upselling and cross-selling techniques that enhance the customer experience.
Courses included
- Upselling and Cross-Selling
Price
£19.99
Online course
Sales Negotiation
Develop practical negotiation skills to achieve successful sales outcomes while building long-term customer relationships.
Courses included
- Sales Negotiation
Price
£19.99
Online course
Sales Psychology
Understand how customer behaviour and decision-making influence successful sales conversations and purchasing decisions.
Courses included
- Sales Psychology
Price
£19.99
Online course
CRM Best Practice
Learn how to use customer relationship management systems effectively to improve sales performance, customer service and business relationships.
Courses included
- CRM Best Practice
Price
£19.99
Online course
Sales Pipeline Management
Develop the knowledge and skills required to manage a healthy sales pipeline and maximise sales opportunities.
Courses included
- Sales Pipeline Management
Price
£19.99
Online course
Sales Forecasting
Learn how to forecast future sales performance using reliable information, trends and pipeline data to support business planning.
Courses included
- Sales Forecasting
Price
£19.99
Online course
Key Account Management
Develop the knowledge and practical skills required to build, manage and grow long-term relationships with key business customers.
Courses included
- Key Account Management
Price
£19.99
Online course
Customer Service Essentials
Learn the essential principles of delivering professional customer service that meets customer needs and supports positive business relationships.
Courses included
- Customer Service Essentials
Price
£19.99
Online course
Customer Care Excellence
Develop advanced customer care skills to consistently deliver outstanding customer experiences and build lasting customer loyalty.
Courses included
- Customer Care Excellence
Price
£19.99
Online course
Complaint Handling
Learn how to manage customer complaints fairly, professionally and efficiently while maintaining customer confidence and organisational standards.
Courses included
- Complaint Handling
Price
£19.99
Online course
Difficult Customers
Develop the confidence and practical skills required to manage challenging customer interactions while maintaining professionalism and positive outcomes.
Courses included
- Difficult Customers
Price
£19.99
Online course
Customer Retention
Learn how to build long-term customer loyalty by delivering value, strengthening relationships and reducing customer turnover.
Courses included
- Customer Retention
Price
£19.99
Online course
Service Recovery
Develop practical skills for restoring customer confidence and satisfaction following service failures or complaints.
Courses included
- Service Recovery
Price
£19.99
Online course
Live Chat Customer Service
Learn how to deliver professional, efficient and customer-focused support through live chat communication channels.
Courses included
- Live Chat Customer Service
Price
£19.99
Online course
Email Customer Service
Develop the skills required to provide professional, accurate and customer-focused support through email communication.
Courses included
- Email Customer Service
Price
£19.99
Online course
Telephone Customer Service
Learn how to provide excellent customer service over the telephone through effective communication, professionalism and problem-solving.
Courses included
- Telephone Customer Service
Price
£19.99
Online course
Customer Experience Fundamentals
Develop a practical understanding of customer experience and learn how positive interactions contribute to customer satisfaction, loyalty and business success.
Courses included
- Customer Experience Fundamentals
Price
£19.99
Online course
Building Rapport
Learn how to build genuine rapport with customers to improve communication, trust and long-term business relationships.
Courses included
- Building Rapport
Price
£19.99
Online course
Active Listening
Develop active listening skills to improve customer understanding, communication and service quality.
Courses included
- Active Listening
Price
£19.99
Online course
Questioning Techniques
Learn how to use effective questioning techniques to identify customer needs, gather information and improve communication.
Courses included
- Questioning Techniques
Price
£19.99
Online course
Professional Persuasion
Develop ethical persuasion skills to influence customer decisions through trust, value and effective communication.
Courses included
- Professional Persuasion
Price
£19.99
Professional Development
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