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Online CPD Course

Active Listening

Develop active listening skills to improve customer understanding, communication and service quality.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-028

Active Listening

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to active listening. It covers listening techniques, questioning, verbal and non-verbal communication, avoiding assumptions, confirming understanding, empathy and responding appropriately to customer needs. Learners will understand how active listening supports effective customer service and stronger professional relationships.
Learning Outcomes
  • Explain the principles of active listening.
  • Recognise barriers that reduce effective listening.
  • Use verbal and non-verbal techniques to demonstrate attention.
  • Confirm understanding through clarification and summarising.
  • Respond appropriately to customer concerns and enquiries.
  • Improve communication through effective listening skills.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.