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Online CPD Course

Building Rapport

Learn how to build genuine rapport with customers to improve communication, trust and long-term business relationships.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-027

Building Rapport

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on building rapport. It covers first impressions, communication styles, active listening, empathy, trust, body language, professionalism and adapting communication to different customers. Learners will understand how effective rapport strengthens customer relationships and improves service outcomes.
Learning Outcomes
  • Explain the importance of building rapport with customers.
  • Create positive first impressions through professional communication.
  • Use active listening and empathy to strengthen relationships.
  • Adapt communication styles to meet individual customer needs.
  • Build trust through respectful and consistent interactions.
  • Maintain professional relationships while supporting positive customer experiences.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.