Professional Development
Professional development made clear and accessible
Flexible online learning designed to help individuals, employers and organisations build knowledge, record CPD and demonstrate achievement.
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Wide Range of Courses
Develop skills for your career and personal growth.
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Flexible learning for everyone, anywhere.
Verifiable Certificates
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Learn • Develop • Achieve
Course Catalogue
Find the right CPD course
Browse individual online CPD courses and professional learning packages. Search by subject or course code, filter by category, course type or CPD duration and sort results to find suitable training quickly.
40
learning options
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Business & Administration
Construction & Facilities
Cyber Security
Education & Training
Environment & Sustainability
Finance & Accounts
First Aid
Health & Social Care
Hospitality & Food
HR & Compliance
IT, AI & Digital Skills
Leadership & Management
Marketing & Digital
Mental Health & Wellbeing
Personal Development & Employability
Sales & Customer Service
Security
Transport & Logistics
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Online course
Telephone Customer Service
Learn how to provide excellent customer service over the telephone through effective communication, professionalism and problem-solving.
Courses included
- Telephone Customer Service
Price
£19.99
Online course
Customer Experience Fundamentals
Develop a practical understanding of customer experience and learn how positive interactions contribute to customer satisfaction, loyalty and business success.
Courses included
- Customer Experience Fundamentals
Price
£19.99
Online course
Building Rapport
Learn how to build genuine rapport with customers to improve communication, trust and long-term business relationships.
Courses included
- Building Rapport
Price
£19.99
Online course
Active Listening
Develop active listening skills to improve customer understanding, communication and service quality.
Courses included
- Active Listening
Price
£19.99
Online course
Questioning Techniques
Learn how to use effective questioning techniques to identify customer needs, gather information and improve communication.
Courses included
- Questioning Techniques
Price
£19.99
Online course
Professional Persuasion
Develop ethical persuasion skills to influence customer decisions through trust, value and effective communication.
Courses included
- Professional Persuasion
Price
£19.99
Online course
Referral Selling
Learn how to generate high-quality referrals through excellent customer relationships, trust and professional networking.
Courses included
- Referral Selling
Price
£19.99
Online course
Social Selling
Develop practical skills for using social media platforms to build relationships, engage prospects and support ethical sales activities.
Courses included
- Social Selling
Price
£19.99
Online course
Account Development
Learn how to grow existing customer accounts through strategic planning, relationship management and identifying new business opportunities.
Courses included
- Account Development
Price
£19.99
Online course
Sales Target Planning
Develop practical skills for setting, monitoring and achieving realistic sales targets that support organisational objectives.
Courses included
- Sales Target Planning
Price
£19.99
Online course
Retail Sales Skills
Develop the practical skills required to provide excellent customer service and maximise sales opportunities within a retail environment.
Courses included
- Retail Sales Skills
Price
£19.99
Online course
Hospitality Customer Service
Develop professional customer service skills that enhance guest satisfaction and create positive hospitality experiences.
Courses included
- Hospitality Customer Service
- Hospitality Customer Service
Price
£19.99
Online course
Customer Journey Mapping
Learn how to map and improve the customer journey to enhance customer satisfaction, loyalty and service quality.
Courses included
- Customer Journey Mapping
Price
£19.99
Online course
Customer Feedback Management
Develop practical skills for collecting, analysing and using customer feedback to improve products, services and customer satisfaction.
Courses included
- Customer Feedback Management
Price
£19.99
Online course
Relationship Management
Learn how to build and maintain strong professional relationships that support customer satisfaction, loyalty and long-term business success.
Courses included
- Relationship Management
Price
£19.99
Online course
Remote Sales Skills
Develop the knowledge and practical skills required to sell effectively through virtual meetings, telephone and digital communication channels.
Courses included
- Remote Sales Skills
Price
£19.99
Professional Development
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