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Online CPD Course

Retail Sales Skills

Develop the practical skills required to provide excellent customer service and maximise sales opportunities within a retail environment.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-SAC-035

Retail Sales Skills

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to retail sales skills. It covers customer engagement, product knowledge, merchandising awareness, questioning techniques, recommending products, upselling, handling objections, closing sales, after-sales service and maintaining professional retail standards. Learners will understand how effective retail sales techniques improve customer satisfaction and commercial performance.
Learning Outcomes
  • Explain the principles of successful retail selling.
  • Engage customers professionally and identify purchasing needs.
  • Present products confidently using features and customer benefits.
  • Apply upselling and cross-selling techniques appropriately.
  • Handle customer objections and complete sales professionally.
  • Deliver excellent customer service before, during and after the sale.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.