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Online CPD Course

Service Level Agreements

Learn the purpose of Service Level Agreements and how they help manage service expectations, performance and accountability.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-BAA-037

Service Level Agreements

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to Service Level Agreements (SLAs). It covers service standards, responsibilities, performance measures, response times, escalation procedures, monitoring, reporting and customer expectations. Learners will understand how SLAs support consistent service delivery and effective business relationships.
Learning Outcomes
  • Explain the purpose and key components of a Service Level Agreement.
  • Identify service standards, response times and performance measures.
  • Understand the roles and responsibilities of service providers and customers.
  • Monitor SLA performance using agreed measures.
  • Recognise common causes of service failure and escalation procedures.
  • Apply SLA principles to support consistent service delivery.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.