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Online CPD Course

Professional Communication

Develop professional communication skills for clear, respectful and effective workplace interactions.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-BAA-003

Professional Communication

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on professional workplace communication. It covers verbal, written and non-verbal communication, active listening, audience awareness, professional language, communication barriers, difficult conversations and appropriate communication channels. Learners will understand how effective communication supports teamwork, customer relationships and organisational performance.
Learning Outcomes
  • Explain the principles of effective professional communication.
  • Select appropriate communication methods for different workplace situations.
  • Use clear, respectful and professional language.
  • Apply active-listening and effective questioning techniques.
  • Recognise and overcome common barriers to communication.
  • Adapt communication to different audiences and workplace circumstances.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.