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Online CPD Course

Menu Knowledge and Upselling

Develop menu knowledge and ethical upselling techniques that improve customer satisfaction while increasing business performance.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-HAF-019

Menu Knowledge and Upselling

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to Menu Knowledge and Upselling. It covers menu familiarity, ingredients, allergens, customer recommendations, ethical upselling, communication and enhancing guest experiences. Learners will understand how confident product knowledge supports excellent customer service.
Learning Outcomes
  • Explain the importance of menu knowledge.
  • Provide accurate food and beverage information.
  • Recommend suitable menu options confidently.
  • Apply ethical upselling techniques.
  • Recognise allergen and dietary considerations.
  • Enhance customer satisfaction and sales performance.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.