← Back to All Courses
Online CPD Course

Managing Conflict

Learn practical techniques for identifying, managing and resolving workplace conflict professionally and constructively.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-LAM-007

Managing Conflict

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with practical guidance on managing conflict in the workplace. It covers common causes of conflict, communication, emotional intelligence, conflict resolution models, mediation, negotiation, escalation and maintaining professional relationships. Learners will understand how effective conflict management improves teamwork and organisational performance.
Learning Outcomes
  • Explain common causes of workplace conflict.
  • Recognise early warning signs of conflict and workplace tension.
  • Apply effective communication and active-listening techniques.
  • Use structured approaches to resolve disagreements professionally.
  • Understand when mediation or formal escalation may be appropriate.
  • Support positive workplace relationships through constructive conflict management.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.