← Back to All Courses
Online CPD Course

Grievance Procedures

Learn how workplace grievances should be raised, investigated and resolved through fair and confidential procedures.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Course Overview

About this course

Curriculum

Course Details

CPD212-HAC-017

Grievance Procedures

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to workplace grievance procedures. It covers informal resolution, formal complaints, investigation, grievance meetings, companion rights, confidentiality, outcomes, appeals and protection from victimisation. Learners will understand how timely and impartial grievance handling supports employee relations and reduces workplace conflict.
Learning Outcomes
  • Explain the purpose of a workplace grievance procedure.
  • Recognise issues that may be raised informally or formally.
  • Understand how grievance concerns should be documented and acknowledged.
  • Apply fair investigation and meeting principles.
  • Recognise employee rights to representation, confidentiality and appeal.
  • Support appropriate resolution while preventing victimisation or retaliation.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.