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Online CPD Course

Front of House Essentials

Develop the professional skills required to deliver outstanding customer service within front of house hospitality roles.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-HAF-015

Front of House Essentials

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to Front of House Essentials. It covers customer service, communication, appearance, reservations, guest interaction, teamwork, complaint handling and professional hospitality standards. Learners will understand the key responsibilities of front of house staff.
Learning Outcomes
  • Explain the role of front of house staff.
  • Provide professional customer service.
  • Communicate confidently with guests.
  • Maintain professional appearance and behaviour.
  • Handle customer enquiries effectively.
  • Contribute to positive guest experiences.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.