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Online CPD Course

Email Etiquette

Learn how to write clear, professional and appropriate workplace emails while avoiding common communication mistakes.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-BAA-004

Email Etiquette

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to effective workplace email etiquette. It covers subject lines, tone, structure, recipients, attachments, confidentiality, response times, professional language and common email mistakes. Learners will understand how to communicate efficiently and appropriately through business email while protecting organisational information and reputation.
Learning Outcomes
  • Explain the principles of professional workplace email communication.
  • Write clear and informative subject lines and email messages.
  • Use appropriate tone, language and structure for different recipients.
  • Use To, CC and BCC appropriately.
  • Check recipients, attachments and confidential information before sending.
  • Recognise and avoid common email-etiquette mistakes.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.