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Online CPD Course

Difficult Conversations

Develop the confidence and communication skills required to manage difficult workplace conversations respectfully and effectively.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-LAM-008

Difficult Conversations

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to handling difficult conversations. It covers preparation, emotional intelligence, active listening, constructive feedback, managing emotions, maintaining professionalism, resolving sensitive issues and agreeing practical outcomes. Learners will understand how effective communication reduces conflict and supports positive workplace relationships.
Learning Outcomes
  • Explain the principles of effective difficult conversations.
  • Prepare appropriately for sensitive workplace discussions.
  • Communicate clearly, respectfully and professionally.
  • Use active listening and questioning to understand concerns.
  • Manage emotions and maintain constructive dialogue.
  • Agree practical actions and follow-up arrangements.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.