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Online CPD Course

Credit Control

Learn how to manage customer credit, reduce overdue debt and support healthy business cash flow through effective credit-control practices.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-FAA-007

Credit Control

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course provides learners with an introduction to credit control. It covers credit policies, customer checks, payment terms, invoicing, aged debt, payment reminders, overdue accounts, dispute handling and escalation. Learners will understand how professional credit control supports cash flow and reduces financial risk.
Learning Outcomes
  • Explain the principles of effective credit control.
  • Understand the purpose of customer credit checks and payment terms.
  • Monitor outstanding balances and aged debt accurately.
  • Communicate professionally with customers regarding overdue payments.
  • Recognise when disputed or overdue accounts require escalation.
  • Support cash flow while maintaining positive customer relationships.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.