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Online CPD Course

Complaint Logging

Learn how to record customer complaints accurately, consistently and securely to support effective investigation and resolution.

1 course 4 CPD hours 365 days access Verifiable certificate
Course Price
£19.99
Curriculum

Course Details

CPD212-BAA-032

Complaint Logging

240 minutes 4 CPD hours Introductory English 80% pass mark
Course Description
This professional online CPD course introduces learners to complaint logging within business and administrative environments. It covers recognising complaints, capturing relevant details, categorisation, ownership, priority levels, confidentiality, escalation, record keeping and audit trails. Learners will understand how accurate complaint records support fair handling, regulatory compliance and organisational improvement.
Learning Outcomes
  • Explain the purpose and importance of accurate complaint logging.
  • Recognise when customer dissatisfaction should be recorded as a complaint.
  • Capture relevant complaint details accurately and objectively.
  • Categorise, prioritise and assign complaints appropriately.
  • Maintain confidentiality and secure complaint records.
  • Support escalation, tracking and effective complaint resolution.
  • Successfully complete the end-of-course knowledge assessment.
Study online Access course materials through your secure learner account and continue from your recorded progress.
Complete the assessment Your final score and completion result are retained within your learning record.
Record your achievement Successful completion is added to your CPD transcript with access to a verifiable certificate.